Billing System Upgrade

Beginning July 1, the City will be upgrading our Utility Billing Software. During this time credit card and online payments will not be available. Please note that if you use PSN for online payments that this will no longer be available after July 1. We will be using Jetpay moving forward.

Please watch the Vienna website for the updated payment links. Cash and check payments can be made but will not be processed until the upgrade is complete. No late fees will be assessed during this transition. We hope to have the transition completed by July 6th. Please contact the City at 304-295-4541 if you have any questions. Thank you for your patience.

Methods of Payment

Accepted methods of payment include Visa, Discover, MasterCard, and eCheck. Payments in person may be made with cash.

By paying online, mobile or phone:

  • You can pay immediately, schedule a payment or set up Auto-Pay for the amount of your bill. (Auto-pays must be set up online.)
  • You can print receipts, view past payments, see status of payments, stop Auto-Pay by going online.

Accepted Methods of Payment

Pay Online

Pay online at the City of Vienna's online payment portal.

Pay by Phone

Call toll-free 888-210-6406. Make sure to have your bill handy to provide your customer account number.

Pay by Mail

Send a check to:
City of Vienna
P.O. Box 5097
Vienna, WV 26105